• Hanover Park, IL
  • Hanover Park, IL, USA
  • Hourly
  • Full Time

Medical, Dental, Vision and 401K with matching, Wellness Program, Annual Discretionary Bonus


The Customer Service Representative reports to and operates under the direct supervision of the Operations/Planning Manager.  This position is responsible for acting as a liaison between our customers, sales and the site manufacturing operations by providing accurate and timely information regarding orders, inquiries, and complaints.

Essential Duties and Responsibilities:

  • Responsible for the initiation, control, and maintenance of the product Master Specification.
  • Ensure Customer Service Department compliance with all Company Quality System,Operational, and Human Resource policies, procedures, and practices, including safety and housekeeping procedures.
  • Work closely with internal departments (purchasing, manufacturing, shipping,etc.) to ensure on time delivery of customer product.
  • Schedule, coordinate, and track in/out bound shipments with freight companies.
  • Prepare required paperwork (i.e. bill of ladings) for all shipments.
  • Coordinate quotations by communicating with the broker and communicate that information to accounting, and follow up on unanswered quotations to the customer in accordance with Quality System requirements.
  • Accurately enter, track and prepare necessary job folders for all customer, in-house & trial orders in accordance with Quality System requirements.
  • Prepare and mail monthly customer billing statements.
  • Process customer complaints through the system and follow-up to insure a satisfactory corrective action is communicated back to customer in a timely manner.
  • Maintain weekly Order Report.
  • Maintain customer inventory lists where required.
  • Track and follow-up customer material usage to assist them with forecasting their order requirements.
  • Generate efficiency reports as requested.
  • Perform their assignments as requested by ProAmpac management.

 Position Requirements:

  • Minimum three years previous customer service experience in manufacturing environment. 
  • Proficient in Excel spreadsheet and Word.
  • Problem Solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Interpersonal Skills-maintains confidentiality remains open to others' ideas and exhibits willingness to try new things.
  • Oral Communication-speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
  • Written Communication-edits work for spelling and grammar presents numerical data effectively and is able to read and interpret written information.
  • Dependability-is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security:  actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Other Duties

Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at ProAmpac. Other job duties may be assigned to you, this outline is not to be considered a detailed description and you may have other duties/projects assigned to meet business needs.   Good and reliable attendance, positive attitude and at or above job specific metrics and/or goals will reflect on your annual review. Always take ownership of your job and team.

EEO Statement

ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

EOE - M/F/Vets/Disability

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