ProAmpac
  • Cincinnati, OH
  • Cincinnati, OH, USA
  • Full Time

Med, Dental, Vision, Company Paid Life Insurance; 401K w/company match; Paid Vacation; Wellness Program; Various bonus programs


The Customer Service Representative (CSR) is vital for managing the relationship between Ampac and existing accounts.  In this role, the CSR will manage inventories, speak daily with accounts to meet customer needs, and manage the shipping schedule as needed.

Responsibilities:

  • Answer and respond to incoming calls to Customer Service from both internal and external customers
  • Work with assigned customers directly on inventory management, scheduling, order placement, product inquiries, concerns/questions and shipment of goods
  • Responsible for accurate order placement which includes accuracy around items, quantities, shipping/billing information, pricing, freight
  • Work with Customer Service Manager to develop accurate cost quotes for sales opportunities
  • Build products to meet required specifications in HP/Tech Forms
  • Build required artwork and process to link with HP Quote or in to Tech Forms
  • Manage artwork approval process
  • Quote accurate freight rates for customers
  • Responsible for managing multiple activities simultaneously, eg. Incoming chats and phone calls
  • Assemble sample packets as needed by sales team or customers
  • Complete sample requests for customers requesting samples or literature
  • Initiate and complete process for customer complaints or concerns (CAP)
  • Process accurate credits/debits
  • Review order report daily and take appropriate action on outstanding issues
  • Respond to voicemails and emails left on system
  • Have basic understanding of how web orders work and be able to respond to questions/inquiries
  • Participate in both internal and external meetings as requested
  • Work with manager on objectives relative to improvement with overall customer service
  • Perform other duties as assigned

Job Requirements and Qualifications:

  • High School Diploma or Equivalent preferred
  • Proficient in MS Word and Excel
  • Able to interact well with customers via phone, fax and email
  • Clearly set priorities on tasks and complete in a timely manner
  • Excellent Communication skills
  • 2 years Customer Service Experience

Other Duties

Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at ProAmpac. Other job duties may be assigned to you, this outline is not to be considered a detailed description and you may have other duties/projects assigned to meet business needs.   Good and reliable attendance, positive attitude and at or above job specific metrics and/or goals will reflect on your annual review. Always take ownership of your job and team.

EEO Statement

ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

EOE - M/F/Vets/Disability

ProAmpac
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