ProAmpac
  • Wrightstown, WI
  • Wrightstown, WI, USA
  • Full Time

General Purpose

Performs a variety of duties to assist customers by taking orders, answering questions and resolving problems.  Ensures orders will be ready to ship by performing the following duties.            

Essential Duties and Tasks

    • Knows and follows all safety policies and procedures. Ensures that co-workers are also following safety rules.
    • Commitment, awareness and involvement pertaining to ISO (policy, standards, procedures, etc.) and food safety practices (GMPs, procedures, etc.) and Ceils Safety Audits are requirements of all employees.
    • Talks with customers by phone or via email and receives orders. Enters orders (including Trial Orders) into ERP System.  
    • Monitors status of all open orders and coordinates schedule changes as needed.
    • Initiates spec changes/DCR forms when necessary to the data control group.
    • Works with Graphics department on new designs and graphics changes.
    • Initiates New Item Request form working closely with Data Control and the Graphics Dept.
    • Coordinates shipments and trucking. Enters shipments into the designated 3PL system.
    • Reviews spreadsheet from accounting for correct pricing by 10a.m. daily for shipments from the day prior.  
    • Processes / Requests credit for returned product or billing issues.
    • Review daily report that shows when sales orders are complete and what finished quantities are on the order; update the lines on the sales order to match what was actually produced.
    • Reviews aged inventory and works together with sales to reduce aged inventory.
    • Monitors inventory for all finished good products. Initiates Unable to Ship Forms for obsolete inventory.
    • Informs the S&OP Team of any changes in customer forecast.
    • Responds promptly to customer needs. Communicates order/scheduling changes and keeps customers informed of order progress.
    • Works closely with sales reps; keeps them informed of customer issues (complaints, late orders, pricing changes, etc.).  
    • Works closely with sales to ensure pricing updates/changes are communicated timely and to the proper group.
    • Initiates customer complaint forms.   Communicates customer complaints to both sales and the quality department and coordinates customer returns with the customer and Prolamina Quality department.
    • Alerts sales to any discussions regarding potential new business or issues with current business.
    • Occasionally visits customers to tour facilities and to meet them in person.
    • Responsible for adding missed reasons and meeting on time shipment goals.
    • Demonstrates appropriate attitude in all dealings with co workers, customers, and suppliers
    • Consistently at work and on time.
    • Knows and follows all safety policies and procedures. Ensures that co-workers are also following safety rules.
    • Commitment, awareness and involvement pertaining to ISO (policy, standards, procedures, etc.) and food safety practices (GMPs, procedures, etc.) are requirements of all employees.
    • Demonstrates appropriate attitude in all dealings with co workers, customers, and suppliers.
    • All other duties as assigned.

Qualifications, Education and Experience

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to present a friendly, helpful persona during customer contact.
  • High school diploma or equivalent
  • Product or industry specific machine experience
  • Have basic mechanical skills
  • High school level mathematics
  • Trouble shooting/problem solving skills

Key Competencies

  • Team player 
  • Attention to detail
  • Self-motivated                
  • Ownership of equipment                               

Other Duties

Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at ProAmpac. Other job duties may be assigned to you, this outline is not to be considered a detailed description and you may have other duties/projects assigned to meet business needs.   Good and reliable attendance, positive attitude and at or above job specific metrics and/or goals will reflect on your annual review. Always take ownership of your job and team.

EEO Statement

ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

EOE - M/F/Vets/Disability

ProAmpac
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